This Element is an excerpt from The Art of Asking: Ask Better Questions, Get Better Answers (ISBN: 9780137144242) by Terry Fadem. Available in print and digital formats. Learn how to ask the questions that really matter--and get the answers that matter to your business. Managers do not need answers to operate a successful business; they need questions. Answers can come from anyone, anytime, anywhere in the world...Today, the real job of management is determining what the business needs to know--and the who, what, where, when, and how of learning it.