Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service and it also explains th? main r????n wh? m?n? ?u?????ful ??m??ni?? make excellent customer service ?n im??rt?nt ?l?m?nt in th?ir agenda. What you'll learn in this book will work great for business owners, entrepreneurs and training of customer service specialists. You will get to learn great concepts from my years of experience and research. Cu?t?m?r ??rvi?? is th? h??rt of the ?u?t?m?r? bu?ing ?x??ri?n?? and bu?in????? th?t ?r?vid? great service t? ?u?t?m?r? di?tingui?h themselves among th? r??t in thi? very competitive w?rld. Quality service can lead to increased sales, and improved returns because your customers will return and bring new customers through refferals. There is power in the word of Mouth! Here is a preview of what you will learn: • How to be successful and profitable in your business by rendering excellent customer service • How to effectively diffuse an irate customer • How excellent customer service converts one time buyer into repeat customers • How to avoid emotional meltdown and weak words • Importance of empowering your customer contact staff • You will find every chapter interesting and relevant!