This new edition reflects the changes within Health and Social Care, since publication of the first edition in 2008. It will enable you to take control of the care process, whether the care is for you or a loved one. It explains what you can expect in terms of the standard of care and service: and what you can do if you don't get it. It covers the main services available: care homes, domicilary care, and respite and rehabiltation, together with extensive information on privately employing a care worker.