Uncovers communication mistakes professionals unwittingly make that hurt their credibility Reveals strategies for communication that take professional, online communication from good to exceptional Written by the professor of three highly acclaimed courses on communication with The Great Courses and Audible Appeals to fans of Tony Robbins Gives readers the skills to ensure that the personal self and the business self are the same person Polishes one’s online communication to be as seamless and engaging as face-to-face conversation