The Definitive Inter-Personal Skills Training Manual. Book #6 In The Make Huge Tips Series. - Developing Great Communications is a Science And An Art! This Is NOT a Recipe Book. - Learn The Psychology of Attracting Customers & Giving Outstanding Service. - Goes Deep Into Understanding Common Situations. Learn What To Do, What To Say and Why. - Learn To Give Customers a Reason To Come To Your Bar, Stay Longer, Spend More Money, Tip Well, and Tell All Their Friends What A Great Time They Had. - A MUST for Every Restaurant & Bar Manager ( Give to Every Bartender & Server ) Remembering People, Faces, Names, Orders, Is Only The Beginning. "The Ability To Get Along With People Is the Most Valued Characteristic In An Employee". John D. Rockefeller. About The Author: Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer - 30+ Year Bar Industry Career - Made Over 800,000 Drinks. - Taught Seminars in 16 Countries, 27 US States & Every Province in Canada. - Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles - Created 25 Training Course DVD's Sold in Over 100 Countries. - Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending. - Author of 28 Bar Industry Books, Study Guides & Work-Books